Frequently Asked Questions

Frequently Asked Questions

Can I change or cancel my order?
Once your order has been placed, you can cancel it within 24 hours.

How can I track my order?
After placing your order, you will receive a confirmation email with a track & trace code that allows you to follow your package.

How long does it take for my order to be delivered?
Orders are usually delivered within 7 to 10 working days. During busy periods, such as holidays or sale events, delivery may take a little longer. You will always receive a Track & Trace code once your order has been shipped, so you can easily track your delivery.

What are the customer service opening hours?
Our customer service is available from Monday to Friday from 09:00 to 18:00, and on Saturday from 10:00 to 16:00.

Do I need an account to place an order?
You do not need an account to place an order. However, with an account you can view your order history and your details will be saved for a faster checkout.

Will sold-out items come back in stock?
We do our best to restock all sold-out items as soon as possible.

How does a refund work?
The way you are refunded depends on the payment method you used. Once we have processed your return, we will transfer the amount back to your bank account.

Can I use my discount code or gift card for discounted items?
Of course! You can also use your discount code and/or gift card for items on sale.