Terms and Conditions

Terms and Conditions

This website is operated by Zolora. Throughout the site, the terms “we”, “us”, “our” and “entrepreneur” refer to Zolora. Zolora offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province in which you reside, and that you have given us your consent to allow any of your minor family members to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

In these terms and conditions, the following definitions apply:

Reflection period: the period within which the consumer may make use of his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the option for the consumer to withdraw from the distance contract within the reflection period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;

Means of distance communication: a means that can be used for concluding a contract, without the consumer and the entrepreneur being simultaneously present in the same space.

General Terms and Conditions: these present General Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Company name: MDB e-commerce

Chamber of Commerce number: 1010.189.375

Trade name: Zolora. 

VAT number: BE1010.189.375

Customer service email: Info@zolora-shoes.com

Business address: Fazantenstraat 16, 3500 Hasselt, Belgium (this is not a valid return address)

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, that the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, then, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can store them in a simple manner on a durable data carrier. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or in another way at the consumer’s request.

In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs will apply accordingly and, in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to him.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions will otherwise remain in force and the relevant provision will, in mutual consultation, be replaced without delay by a provision that approximates the intent of the original as closely as possible.

Situations that are not regulated in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.

Ambiguities about the interpretation or content of one or more provisions of our terms and conditions must be interpreted ‘in the spirit’ of these general terms and conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
Images of products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer. The postal and/or courier service will, with regard to the import, make use of the special scheme for postal and courier services. This scheme applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect the VAT (whether or not together with the customs clearance fees charged) from the recipient of the goods;

  • any costs of shipping;

  • the manner in which the contract will be concluded and which actions are required for this;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery and performance of the contract;

  • the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;

  • the level of the tariff for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

  • whether the contract will be archived after its conclusion, and if so, in what way it can be consulted by the consumer;

  • the way in which the consumer, before concluding the contract, can check and, if desired, correct the data provided by him in the context of the contract;

  • any other languages in which, in addition to Dutch, the contract can be concluded;

  • the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and

  • the minimum duration of the distance contract in the event of a long-term transaction.

Optional: available sizes, colors, types of materials.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded, subject to the provisions in paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.

The entrepreneur may, within legal frameworks, obtain information as to whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to its execution.

The entrepreneur will send the following information to the consumer, in writing or in such a way that it can be stored in an accessible manner by the consumer on a durable data carrier, together with the product or service:

  1. the visiting address of the entrepreneur’s establishment where the consumer can lodge complaints;

  2. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

  3. the information about warranties and existing after-sales service;

  4. the data included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer prior to the execution of the agreement;

  5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

Each agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has a right of withdrawal in accordance with the following provision, if the consumer is a natural person who enters into a legal transaction for purposes that are predominantly not related to his or her commercial or professional activity.

a. Conditions of withdrawal

The withdrawal period is 30 days from the day on which you, or a third party designated by you who is not the carrier, have received the last good.

To exercise your right of withdrawal, you must inform us (Zolora.) of your decision to withdraw from the contract by means of an unambiguous statement (for example, by email). The withdrawal is completed as soon as we have received the goods.

Because we work with a fully automated system, orders are processed immediately after being placed. As a result, the shipping process cannot be interrupted. A refund is only possible after receipt and inspection of the returned goods.

Shipping packages in transit

Our goods are shipped from warehouses both within and outside Europe. As a result, delivery times may vary. Once an order is already in transit, it can no longer be cancelled. In that case, please wait until you have received the goods and then return them. You may of course inform us in advance of your withdrawal. To process the return shipment as efficiently as possible, we ask you to provide proof of shipment.

Consequences of the withdrawal

We do not offer free returns; the costs of returning the goods are borne by the buyer.
Because our items are shipped from different warehouses in Europe and outside Europe, the return costs may differ per item or be higher.

All returns must be sent, at the customer’s expense, to our central warehouse, the address of which will be provided after approval of the return request.

If the consumer wishes to make use of his right of withdrawal, he is obliged to notify the entrepreneur within 30 days after receipt of the product. The consumer must give this notice by means of a written message/email. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods supplied have been returned in time, for example by means of proof of shipment.

If, after expiry of the periods referred to in paragraphs 2 and 3, the customer has not made it known that he wishes to make use of his right of withdrawal and/or the product has not been returned to the entrepreneur, the purchase is a fact.

ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL

If the consumer makes use of his right of withdrawal, the costs of returning the products are for the account of the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. The condition for this is that the product has already been received back by the online retailer or conclusive proof of complete return can be provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only possible if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

  1. that have been created by the entrepreneur in accordance with the consumer’s specifications;

  2. that are clearly personal in nature;

  3. that, by their nature, cannot be returned;

  4. that can spoil or age quickly;

  5. whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence;

  6. for single newspapers and magazines;

  7. for audio and video recordings and computer software of which the consumer has broken the seal;

  8. for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  1. relating to accommodation, transport, catering or leisure activities to be carried out on a specific date or during a specific period;

  2. where the performance has begun with the express consent of the consumer before the end of the reflection period;

  3. relating to betting and lotteries.

ARTICLE 9 – THE PRICE

I reserve the right, during the period of validity stated in the offer, to change the prices of the products and/or services offered, including as a result of changes in VAT rates.

By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations on the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any stated prices are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

  1. these are the result of statutory regulations or provisions; or

  2. the consumer has the authority to terminate the contract as of the day on which the price increase takes effect.

The place of supply is, pursuant to Article 5, paragraph 1 of the Turnover Tax Act 1968, the country where the transport begins. In this case, this supply takes place outside the EU. Consequently, the postal or courier service will charge the recipient import VAT and/or customs clearance costs. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the contract.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. The entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or processed the delivered products himself or has had them repaired and/or processed by third parties;

  • The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or are treated contrary to the instructions of the entrepreneur and/or on the packaging;

  • The defect is wholly or partly the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

ARTICLE 11 – DELIVERY AND PERFORMANCE

The entrepreneur will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to provide a replacement item. No later than at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of the entrepreneur.

The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and announced representative, unless expressly agreed otherwise.

ARTICLE 12 – LONG-TERM TRANSACTIONS: DURATION, TERMINATION AND RENEWAL

Termination

The consumer may terminate a contract that has been concluded for an indefinite period and that is intended for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a contract that has been concluded for a definite period and that is intended for the regular delivery of products (including electricity) or services at any time at the end of the fixed duration, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the contracts referred to in the previous paragraphs:

  • at any time and not be limited to termination at a specific time or during a specific period;

  • at least in the same way as they were entered into by him;

  • always with the same notice period as the entrepreneur has stipulated for himself.

Renewal

A contract that has been concluded for a definite period and that is intended for the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a definite period.

By way of derogation from the previous paragraph, a contract that has been concluded for a definite period and that is intended for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a definite period of a maximum of three months, if the consumer can terminate this extended contract towards the end of the extension with a notice period of no more than one month.

A contract that has been concluded for a definite period and that is intended for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month and a notice period of no more than three months in the event that the contract is intended for the regular, but less than once per month, delivery of daily, news and weekly newspapers and magazines.

A contract with limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introduction (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the reflection period referred to in Article 6 paragraph 1. In the case of a contract for the provision of a service, this period starts after the consumer has received confirmation of the contract.

The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer the reasonable costs made known in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the performance of the contract must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at her discretion, either replace or repair the delivered products free of charge.

ARTICLE 15 – DISPUTES

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Belgian law, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL INFORMATION

The submission of your personal data through the store is subject to our Privacy Policy. To view our Privacy Policy, please refer to it.

ARTICLE 17 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We are under no obligation to update, amend or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 18 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 19 – CESOP

Due to the measures introduced and tightened as of 2024 regarding the “Amendment of the Turnover Tax Act 1968 (Implementation Act for the Payment Service Providers Directive)” and thus the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.

ARTICLE 19 – LEGAL INFORMATION

Customers and users must refrain from posting or distributing incorrect, misleading or reputation-damaging statements about Zolora., its products or services, on any public or digital platform.

Violation of this prohibition may be considered an unlawful act (Article 6:162 BW) or, in the event of intent or deliberate falsehood, as defamation or slander (Articles 261 and 262 Sr).

Zolora. reserves the right, in the event of a violation of this article, to:

  • demand removal or rectification of the statement;

  • claim compensation for damages; and/or

  • file a report or take criminal action.

Critical opinions or experiences are permitted, provided they are truthful and not misleading or needlessly damaging to the reputation of Zolora.